Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be defective where we will replace it free of charge. If otherwise, the return will be subjected to a restocking fee.

To start a return, you can contact us at customersupport@cremededecor.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customersupport@cremededecor.com


Damages and issues
If your order arrives damaged, please contact us within 7 days of delivery and provide the following:

  • A clear photo of the damaged item

  • A brief description of the issue

  • Your order number

Our Resolution:

Once we’ve reviewed your request and confirmed the damage, we will resend a replacement order at no cost to you. Replacement orders are typically shipped via express service and arrive within 3–4 business days.

We do not require you to return the damaged item.

Thank you for your understanding and support—we're committed to ensuring you have a great experience with us.
If you have any questions, feel free to reach out to our customer support team.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at woujenterprise@gmail.com.

 

Cancellation Policy

  1. Once an order is submitted, it is automatically forwarded to our fulfillment team to begin processing. This ensures faster turnaround times but limits our ability to modify or cancel orders. Because of this commitment to fast processing, we are unable to accommodate order cancellations once an order has been placed, Although there're exceptions.